Customer Relationship Management


Customer Relationship Management

Customer relationship management (CRM) can help your hospitality business manage the relationships with your customers and gain powerful insights into their behaviour. Replying to online reviews is an important part of your CRM efforts as every holiday planner or diner considers online reviews as an indispensable source of information before making a decision to purchase your products or services. It has been demonstrated that customers place more trust on online feedback than any other marketing efforts on your side. Because online reviews matter.

As a hospitality professional, if you have not paid heed to online reviews on review websites, it’s time to shift your focus and I can help you with online reviews managementGet in touch today to arrange a confidential discussion and find out how I can assist you. 


40a Fulham Palace Road,
​London, ​W6 9PH

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